An example of the kind of build we do, not a client story. The persona is illustrative; the pain points are real in how this work actually runs.

Insurance treatment-plan tracker for a chiropractic clinic

Who

A chiropractor in his 40s who treats a steady stream of motor-vehicle-accident patients alongside regular care. He runs the clinic with one office manager.

The pain points

Ontario auto-insurance patients come with pre-approved treatment plans: a fixed number of visits that expire on a fixed date. Tracking who has how many approved visits left, and when the next plan must be submitted, lives in a spreadsheet the office manager updates by hand.

The insurer submission portal shows what was filed but never warns ahead of an expiry. Twice last year plans lapsed mid-treatment, meaning visits were delivered that couldn't be billed. The clinic's booking software tracks appointments, not approvals, so the spreadsheet limps on.

What we would build

A small program on the office computer where the manager logs each approved plan once: visits approved, expiry date. It keeps a live countdown per patient and shows a simple traffic-light board each morning. Green means fine, yellow means submit the next plan this week, red means the approval has run out.

Patient information stays on the clinic's own computer. The same tool fits physiotherapists and massage therapists treating accident patients.