Common questions
Last updated: October 14, 2026
Where do I get help with a product?
Start with the product's own website. Photo Admin, Trademark Search and Form Digitizer each have their own help and contact details there. You can also email hello@prometheuslabs.ca about any of them.
How do refunds work?
Each product sets out how refunds work in its own terms:
If you have a question about a refund, email hello@prometheuslabs.ca.
Does Photo Admin work on a Mac?
No. Photo Admin runs on Windows 10 and 11 only. Trademark Search and Form Digitizer run in a web browser, so you can use them on a Mac.
Where is Prometheus Labs based?
Kitchener, Ontario, Canada.